Service Desk Plus 7.6 release includes the following features below, Configure Roles such that a technician is allowed to perform specific tasks in requests and purchase modules. No default values for the fields below the item field and mandatory condition is set. On Drag and Drop the fields the ghost will not go and the field is not removed from left panel. While adding a new field from Request Template page, Add new field pop-up page will not close.Some of the operations available in the initial cut are, a. In this section, we review to optional causes for Outlook synchronization problems. Desktop Hardware As mentioned before, when using the Exchange Online services, the synchronization process is created using WAN infrastructure (communication over the public network).In the next section, we will review the optional solutions for each of the causes. Synchronization problem could be caused by a communication line that it’s not “wide” enough or overloaded communication line.When using Exchange Online services, the communication channel is based on a WAN infrastructure, which by default, have narrow bandwidth verse LAN infrastructure.Before we begin the troubleshooting process, we should classify the Mailbox as Standard Mailbox or “Large Mailbox”.
The meaning of “cache mode” is that Outlook client, will try to download all the Mailboxes content from the Exchange server to the local hard drive and save the information in a local Database (OST File).The meaning is a user mailbox that did not experience synchronization problems, until now or user who complains about the synchronization problem from time to time.In this scenario, we will need to find additional “factors” that can cause the synchronization problems such as local plugins or add-on that installed on the user desktop, anti-virus application, local hardware, etc.Using a local copy of the Mailbox content should significantly improve the Outlook performance (response time) because access to the “data” (Mail items) created by using a local copy of the Mailbox that stored on the local drive.
Instead of “fetching” the mail from the remote Mailbox, each time a user click on the mail item.Earlier, the users matching the user name were fetched ,ignoring the email-id.